Customer Service Representative with English and French

Interface directly and maintain a strong business relationship with assigned customers and/or suppliers, playing a key role to ensure a positive customer experience. According to the main scope of responsibilities, ensure that order and/or system support related issues are worked and communicated back to customer and/or suppliers in a timely manner.

Popis pozice

• Maintain strong business relationship with assigned customers and/or suppliers by utilizing soft skills to ensure customer experience is positive
• Communicates through phone or email to the customers and/or suppliers to advise them of orders, concerning invoices, payment completion and its consequences
• Conduct daily operational tasks in regards of CS processes. Run regular operational reports to monitor key business performance indicators, and ensure operations are carried out flawlessly and in line with KPIs set by the business unit
• Work and cooperate with other related functions as necessary to ensure customer/supplier issues are worked and communicated back to customer/supplier in a timely manner
• Communicate proactively with Sales and other functions on any customers and/or suppliers signal
• Provide required information for account reconciliation and other regular and ad-hoc operational stewardship.
• Coordinates operational activities in compliance with Controls requirements / business rules of the respective business area
• Employ customer-centric approach within activities.

Požadavky

• Fluent English and French written and verbal skills needed
• Fresh graduate or someone with customer service/logistics background
• Strong communication skills
• Relationship building skills
• Goal oriented
• Reliable, responsive, quick-learner

Nabízíme

• Competitive salary
• Meal vouchers fully covered by the company
• 5 weeks of vacation
• Annual bonus
• Recognition awards
• Multisport card
• 100% salary compensation for the first 2 sick days
• Floating holidays - compensation for working public holidays
• Opportunity to work in an international team and build career in a global company