Operations Technician

Rysková Martina Ing., e-mail: marys@itm8.com

Práce provozního technika obnáší odpovědnost za poskytování provozní podpory na koncových řešeních pro naše zákazníky z Dánska i ze zahraničí v to v rámci služby 24/7 (ranní, odpolední, noční a víkendové směny).

About the job
As Operations Technician you will be responsible for providing operational support on back-end solutions for our customers from both Denmark and abroad.
The Operations Center is a 24/7 department, which is why we are always available for our customers. We provide a fast and professional response, and we solve many of the cases that come in from our customers regularly. We handle technical tasks across platforms and domains, and we are responsible for monitoring and patching our servers. Those cases that require deeper specialist knowledge and longer turnaround times are passed on to our in-house technical teams of experts.

Your responsibilities:
" resolving technical issues from start to finish, supported by our large knowledge bank within the team
" colleagues as well as the other tech teams, so you will be constantly kept up to date with the latest knowledge and technology.

What do you bring?
You take pride in delivering service and solutions at a high level - and you know that this requires a proactive and persistent approach to tasks.
" Knowledge of Windows Server administration, and in particular the associated roles
" Understanding of how to uncover a problem so that troubleshooting and possible escalation is done optimally
" Knowledge of written and spoken English (no certificate is required)
" Knowledge of SQL Server, Networking, IIS, Azure and Virtual Desktop administration is an advantage
" Maybe you already know about IT security, if not, you're curious and eager to learn

Your personal skills

" As a person, you are ambitious, self-driven and curious about the latest knowledge. In addition, we expect you to:
" You have the customer in focus and are passionate about providing good customer service
" You can work according to well-described processes, and want to constantly improve them
" You are interested in new technology and want to keep learning
" You have the courage to take on new technical challenges
" You work well in small teams where close collaboration is important

Employee benefits
o 5 weeks of holidays
o 5 sick days/year
o iPhone and Lenovo laptop
o Cafeteria flexible spending account (18.000 CZK/year)
o Meal vouchers in amount of 100 CZK/voucher (55 CZK is covered by employer)
o Monthly pension insurance of 3%
o Company assistance towards TAX authorities
o Czech, English and Danish lessons
o Support in your professional and personal growth
o Team event every month (fun activities, snacks and drinks)
o Fresh fruits and vegetables, delicious coffee and tea and soft drinks
o Height adjustable tables
o Pool table, darts, PlayStation 4 Pro and relax zone
o Fresh, clean and modern newly renovated office extremely close to metro station Nove Butovice