IT Specialista

• Manage Help Desk tickets in a timely manner.
• Respond to customer issues via phone, email and computer chat.
• Provide customer assistance.
• Document customer interactions
• Run diagnostics to resolve customer reported issues.
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software.
• Follow-up with customers to ensure issues are resolved.
• Suggest you include mandatory onsite work

Požadavky

• Excellent oral communication skills
• Languages English B2 or higher, French is a benefit.
• Detail oriented in order to keep detailed notes on tickets.
• Highly organized to keep Help Desk tickets order.
• Ability to diagnose and resolve basic computer technical issues.

Nabízíme

• Company catering
• Educational courses, training
• Corporate events
• Bonuses
• Holidays 5 weeks
• 13th monthly salary
• Occasional work from home
• Flexible start/end of working hours
• Notebook
• Contributions to the pension / life insurance