Famous and world-known japanese multinational corporate with headquarter in Tokyo - The company is active in a range of industries, including digital systems, power and renewable energy solutions, railway systems, healthcare products, and financial systems - and we are actively hiring - for the role of IT Support Specialist L1 - the role is for a fresh graduates or candidates with a starting experience from IT industry.
Popis pozice
- Responsible for troubleshooting IT related issues that require physical attention
- Deliver computers in a ‘ready to use’ state to IT users
- Perform regular inventory checks for relevant hardware
- Manage logistics by using local logistic providers to ship and move devices across locations
- Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support
- Host and support third party technicians
- Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
- Follow given OSS governance (participate in meetings, follow escalation path, etc.)
Požadavky
- Analytical and communication skills
- Problem solving and troubleshooting skills
- Incident responding skills
- Learning agility
- Testing
- Customer focus, very good English (use on a daily basis)
Tools - Service Now, MS Office 365, Windows, iOS, Asset management tools
Nabízíme
- During your work with us, we will train you and provide you with Sigma or ITIL certification
- Fulltime employment, long-term cooperation
- Career traning and development
- English using on a daily basis
- Nice payment conditions + benefits
- Location Prague or Brno (office work is required - onsite)
- Working time from Monday - Friday - 8.00 - 16.00 h. (no extra shifts or emergency calls)
- Only for EU citizens or candidates with free entrance to the Czech labor market