Customer Service Representative

Join us and become a key partner for our customers and suppliers! In this role, you’ll build strong business relationships, ensure a seamless customer experience, and keep processes running smoothly. You’ll handle order and system inquiries, support payment workflows, and help resolve questions with professionalism and care.

Popis pozice

• Build and maintain strong relationships with customers and suppliers, ensuring an excellent customer experience.
• Handle daily CS operations, including communication about orders, invoices, and payments.
• Monitor KPIs and ensure smooth, accurate execution of all processes.
• Collaborate across teams to resolve issues quickly and effectively.
• Identify root causes of customer/supplier issues and implement corrective actions.
• Share key customer/supplier signals with Sales and relevant functions.
• Support reporting, account reconciliation, and other operational tasks.
• Communicate shortages, disruptions, and alternative delivery options.

Požadavky

• English at C1 level is mandatory; French, Italian, or Spanish is a strong advantage but not required.
• University degree required — suitable for fresh graduates or candidates with 1+ year of experience in customer service or logistics.
• Strong soft skills: excellent communication, relationship‑building abilities, goal‑oriented mindset, reliability, responsiveness, and a quick learning ability.

Nabízíme

• Competitive salary
• Meal vouchers fully covered by the company
• 5 weeks of vacation
• Annual bonus
• Recognition awards
• Multisport card
• 100% salary compensation for the first 2 sick days
• Floating holidays - compensation for public holidays falling on weekends
• Opportunity to work in an international team and build career in a global company