Customer Support Specialist / Specialista zákaznické podpory

SmartResearch specializes in the professional maintenance of high-traffic web resources, providing first-class technical and information support services. More than just answering the users' questions, we become experts and help our partners solve the most complex problems to meet their needs fully. Our offices are located in various European cities, allowing the company to actively collaborate with the largest brands in Europe and North America. Visit our website: https://smartresearch.cz/

Responsibilities:

• Providing support for Internet resource users;
• Processing requests via online chat and email in a timely and accurate manner;
• Checking data and providing information to clients;
• Completing reports.

We are looking for you if:

• you have strong communication skills;
• you have experience communicating with the clients;
• you are ready to work night shifts;
• you speak English confidently (speaking Russian will be an additional advantage);
• you are attentive, stress-resistant, and punctual;
• you can express your thoughts clearly and logically;
• you can analyze and make decisions independently;
• you know how to work in a team and achieve results.

What we offer:

• Paid initial training;
• Excellent salary and bonuses;
• Opportunities for career growth;
• Scheduled working hours;
• A modern office in myhive Pankrác House;
• Sports remuneration;
• Corporate events;
• Fresh fruit, drinks, and various treats.